Customer Information Update
D.L. Evans Bank will soon be upgrading our personal online and mobile banking systems. We are kindly requesting from you to please help us make this transition a smooth process by updating your contact information.
To update your mailing address, phone number, and/or email address, please submit a request.
If you only need to update your phone number and/or email address, please log into your personal online banking and click on the “PROFILE” option in the upper right corner. The option to update your mailing address is not available in your personal online banking.
If you have any questions, you may contact your local branch or reach out to us through our video chat.
Thank you. We appreciate your business.
We are excited to let you know that on Monday, November 18, 2024, we will be rolling out a new and enhanced personal online banking platform to all our customers. Whether you're accessing your bank accounts via mobile or on your desktop, you can expect an easier, more modern interface designed to enhance your banking experience. All the features that you’ve come to expect will still be available or improved for a better user experience, and, of course, we’ve added several features to make your personal online banking experience even better!
So, what's new?
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- Enhanced login security to protect our customers.
- Forgot username feature - you no longer need to call us to look up your username if you don’t remember it. You can now change it all on your own!
- Forgot password (locked out) feature - you no longer need to contact us for a password reset or to unlock your access to your online banking account. You will now be able to complete this process without our assistance.
- Improved way to manage your cards on the desktop!
- More robust chat feature for all your banking inquiries.
- Advanced Alerts - set up various alert options for all your account types.
- Parity between the desktop and mobile banking experience.
- Unlinked transfers - you will now have the ability to make internal transfers. This means you will have the feature to transfer funds to another D.L. Evans Bank account that you are not a signer on.
- External Transfers - ability to transfer funds into your D.L. Evans Bank account from another account that you’re a signer on at a different financial institution.
- Updated Bill Pay features.
- Personal Finance Manager - this is a feature that will allow you to manage your finances all in one place.
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When will this transition take place?
There are several very important dates to keep in mind as we prepare for this transition.
Beginning on November 12, 2024:
As we begin preparing for the transition, customers will not have the ability to create new accounts to gain online banking access.
Friday, November 15, 2024:
In preparation for our conversion weekend, all online banking accounts will be set to “view only” mode. This means that you will be able to access and view your accounts, but you will not have access to conduct any transactions, such as transferring funds between accounts, pay bills, or deposit checks. Rest assured; your accounts are safe during this transition period. We’ll be working hard behind the scenes to make sure all details are taken care of in preparation for going live.
Saturday and Sunday, November 16 and November 17, 2024:
All accounts will remain in “view only” mode.
Monday, November 18, 2024: GO LIVE!
You will access your accounts the same way you always have, with a refreshed look and feel, more intuitive design features, and improved functionality.
Of course, as always, we are here to assist through this process. For questions and concerns, please contact our customer service representatives at 1-866-661-5463.
Please note: The Business Online Banking platform will not be affected by this update.
Thank you for your business.