Online Banking

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Online Banking FAQs

How do I clear Cookies from the browser?

How do I allow Cookies to display Bill Pay?

What if I receive an error message on the login page?

How to use Bill Pay?

Online Banking Enrollment Steps

To get started, read and agree to the Online Banking Disclosure by clicking “Enroll.”

1. First Time Login Information

• Select the applicable Type of Account you will be entering in the Type of Account field.
• Enter the entire checking, savings, CD, or loan account number, without dashers or spaces. Debit/ATM Cards are not considered valid account numbers. 
• Enter your social security number without dashes or spaces. 
• The PIN is the last four of your social security number or telephone banking PIN, if one has been established. 
• The security question and security answer are defined by you. This helps us to identify you when calling for assistance. 
• Business Customers – Please enter the last four of your social security number not the employer identification number of the business. This assists us in identifying you and your online account when calling for assistance.

2. New Username and Password

• Enter a new username (It must be at least six (6) characters in length)
• Enter and confirm a new password. Your password is case sensitive, must be between 8-17 characters in length, and include at least one number, one letter, and a special character such as @#$. Avoid using *!`~^ 

3. Set Up Challenge Questions

Defined security questions are another form of identification used in addition to your username and password. You will be presented with these questions when logging into your Online Banking, especially if it is from a different IP Address, different browser, different geographic location, different device/computer, or due to a rotating IP Address.

Complete the information as instructed:

• Challenge questions — Select challenge questions that are not easy for others to guess, and input the corresponding answer. Three questions will automatically appear, but you have the ability to select different questions by using the drop-down arrow in the question field. You are required to answer all three questions. 

4. Electronic Statement Enrollment

Complete the eStatement enrollment confirmation by clicking on Enroll, Ask Me Later, or Decline.

• To accept eStatements, you may be required to enter and confirm your valid email address.
• You will be required to click on the hyperlink and read the full eStatement/eDocument disclosure before enrolling. (You can also print the disclosure for your records.) You cannot check "I have read and accept the electronic statements terms and conditions" until clicking on the hyperlink.
• Mark the box for the account(s) you wish to enroll in eStatements.
• If you are not able to enroll in all of your accounts, please contact your branch or the Electronic Banking Department for assistance at 1-866-661-5463.

5. Set Up SecureAlerts

In order to set up SecureAlerts you will first need to set up the contact options. To begin, log onto Online Banking and click on “Manage Alerts” from the Home page.  Next, click on “Contact Options” then follow the steps below:

Contact Options
You have the option to select the time zone that you wish to receive the alerts.  We are in the Mountain Time Zone. Specify alert options by choosing to receive alerts through email, text message, or both.  You can also set up Do Not Disturb options for your contact options.

To set up alerts by email:

1. In the Email section, click “Add Email”
2. Enter the email address where you would like to receive alert notifications and click “Save”
3. Click “Send Activation Code”. The system will send an activation code to the specified email address
4. Type the activation code received through email
5. Click “Activate”. The system will confirm the activation
6. If you would like to add multiple email addresses, repeat steps 1-5 as necessary

To set up alerts by text message:

1. In the Text Message section click “Add Mobile”
2. Enter the mobile number and click “Save”
3. Click “Send Activation Code”. The system will send an activation code to the specified mobile number
4. Type the activation code received by text message
5. Click “Activate”. The system will confirm the activation
6. If you would like to add multiple mobile numbers, repeat steps 1-5 as necessary

To set up Do Not Disturb options for Email or Text Messages complete the following steps:

1. Click “Set Up” under Do Not Disturb of either the Email or Text Message sections
2. A pop-up will display. Under “Do Not Disturb Options”, specify the Start Time and End Time
3. Click “Save”

Managing Existing Alerts
You can edit an alert to manage the email address(es) or mobile number(s) that is receiving the alert or delete an alert you no longer want to receive.  

To edit an alert follow the below steps:

1. Go to “Manage Alerts” from the home page
2. In the Overview tab find the alert you want to update
3. Click “Edit”
4. Check or uncheck the applicable boxes under “Send an alert to” to manage the email address or mobile number that receives the alert.  You can also update the specified day/time that notifications are sent for applicable alerts, such as ‘Current Balance’
5. Click “Save”

To delete alerts follow the below steps:

1. In the Overview tab find the alert you want to delete
2. Click “Delete”
3. A pop-up will display asking you to confirm that you would like to delete the alert.  Select “Yes”
4. The alert will be removed from the Overview tab

6. Mobile Banking

You will be asked if you wish to enroll in Mobile Banking, with the option to Enroll, Ask Me Later, or Decline.

• To accept, follow the instructions of the enrollment process, or decline and download the App through your App Store.

Once you have successfully completed the enrollment process, you will be directed to the main page of your Online Banking. To access your account information in the future, log into www.dlevans.com and enter your username under the “Online Banking Login: Access my Account” area.

Please note: If you do not log into your Online Banking account at least once in a six month period, your Online Banking account will be deactivated, for security purposes. If this occurs, you will be required to re-enroll in order to access your account information.

SecureAlert FAQs

Can I set up alerts from the mobile banking app?

Yes. To set up push notifications through our personal Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.

How do I activate an email address or phone number to receive alerts?

When setting up alerts from the Contact Options tab, just click "send activation code." Type the code you receive into the activation box.

How do I sign up to receive SecureAlerts?

Log into Online Banking and select "Manage Alerts" option located on the upper portion of the screen. You can select from the categories you wish to receive alerts on.

Is there a fee to receive alerts?

No. This is a free service. However, please note that text message and data fees may be charged by your service provider to receive text alerts.

Can I use alerts to help guard against fraud?

Absolutely! We recommend that all customers set-up SecureAlerts to monitor account activity. When you activate Alerts you'll know exactly what's happening with your money, and you can watch suspicious activity in real-time.

Can I receive a daily balance alert?

Yes! Our threshold alerts will notify you in real-time when your balance falls below the amount you set. 

How does the Do Not Disturb option work?

Any alerts generated during that time frame will be held until that period ends. To set this up, go to the Contact Options under Alerts.

Credit Sense FAQs

Q. What is Credit Sense Credit Report?
A. Credit Sense Credit Report provides you all the information you would find on your credit file including a list of open loans, accounts, and credit inquiries.  You will also be able to see details on your payment history, credit utilization, and public records that show up on your account. Like Credit Sense, when you check your credit file, there will be no impact to your score.

Q. How does Credit Sense differ from other credit scoring offerings?
A: Credit Sense pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

Q: Why do credit scores differ?

A: There are three major credit-reporting bureaus—Equifax, Experian and Transunion—and two scoring models—FICO or VantageScore 3.0—that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers do fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660,
Unfavorable 501-600, Bad 500 or below.

Q: What if the information provided by Credit Sense appears to be wrong or inaccurate?
A: Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information, but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.

Q: There is a section on the site that features both D.L. Evans Bank product offers and financial education articles. Why am I seeing this?
A: Based on your Credit Sense information, you may receive D.L. Evans Bank offers on products that may be of interest to you. In most cases, these offers may have lower interest rates than the products you already have. The educational articles, written by Jean Chatzky and the Credit Sense team, are designed to provide helpful tips on how you can manage credit and debt wisely.

Q: Will Credit Sense share my credit score with D.L. Evans Bank?
A: No, Credit Sense is a free service to help you understand your credit health, how you make improvements in your score and ways you can save money on your loans. D.L. Evans Bank uses its own lending criteria for underwriting its loans.

Q: Will accessing Credit Sense ‘ping’ my credit and potentially lower my credit score?
A: No. Checking Credit Sense is a “soft inquiry”, which does not affect your credit score.  Lenders use ‘hard inquiries’ to make decisions about your credit worthiness when you apply for loans.

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