We are excited to let you know that on Monday, November 18, 2024, we will be rolling out a new and enhanced personal online banking platform to all our customers. Whether you're accessing your bank accounts via mobile or on your desktop, you can expect an easier, more modern interface designed to enhance your banking experience. All the features that you’ve come to expect will still be available or improved for a better user experience, and, of course, we’ve added several features to make your personal online banking experience even better!
So, what's new?
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- Enhanced login security to protect our customers.
- Forgot username feature - you no longer need to call us to look up your username if you don’t remember it. You can now change it all on your own!
- Forgot password (locked out) feature - you no longer need to contact us for a password reset or to unlock your access to your online banking account. You will now be able to complete this process without our assistance.
- Improved way to manage your cards on the desktop!
- More robust chat feature for all your banking inquiries.
- Advanced Alerts - set up various alert options for all your account types.
- Parity between the desktop and mobile banking experience.
- Unlinked transfers - you will now have the ability to make internal transfers. This means you will have the feature to transfer funds to another D.L. Evans Bank account that you are not a signer on.
- External Transfers - ability to transfer funds into your D.L. Evans Bank account from another account that you’re a signer on at a different financial institution.
- Updated Bill Pay features.
- Personal Finance Manager - this is a feature that will allow you to manage your finances all in one place.
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When will this transition take place?
There are several very important dates to keep in mind as we prepare for this transition.
Beginning on November 12, 2024:
As we begin preparing for the transition, customers will not have the ability to create new accounts to gain online banking access.
Friday, November 15, 2024:
In preparation for our conversion weekend, all online banking accounts will be set to “view only” mode. This means that you will be able to access and view your accounts, but you will not have access to conduct any transactions, such as transferring funds between accounts, pay bills, or deposit checks. Rest assured; your accounts are safe during this transition period. We’ll be working hard behind the scenes to make sure all details are taken care of in preparation for going live.
Saturday and Sunday, November 16 and November 17, 2024:
All accounts will remain in “view only” mode.
Monday, November 18, 2024: GO LIVE!
You will access your accounts the same way you always have, with a refreshed look and feel, more intuitive design features, and improved functionality.
Of course, as always, we are here to assist through this process. For questions and concerns, please contact our customer service representatives at 1-866-661-5463.
Please note: The Business Online Banking platform will not be affected by this update.
Thank you for your business.
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FAQs
If I previously had online banking with D.L. Evans Bank do I have to re-enroll on the new online banking system?
No, you will login with your previous User ID and password to access your accounts.
Do I include dashes in my social security number when enrolling?
When enrolling for the first time into D.L. Evans Bank Online Banking, you will not include dashes in your social security number.
What if my phone number is incorrect or I no longer have access to the phone number listed?
Please contact the Digital Banking Department at 833-393-0022 to resolve this issue.
What are the criteria for my User ID?
Your User ID must be between 9 and 26 characters in length and may be made up of letters, numerals, and special characters ( ~!@#$%^&*()[]{}<>_+-=/|\.,:;`'"?). Your User ID is not case sensitive. Your User ID can not contain your first and last name or date of birth.
What are the criteria for my password?
Your password must contain all of the following four items: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and a special character (~!@#$%^&*()[]{}<>_+-=/|\.,:;`'"?) and must be between 9 and 32 characters.
Where can I change my statement preference?
You can change from paper to electronic or electronic to paper statements by clicking:
- Accounts > Statement Preference > then select which account you would like to change the preference on.
- Please note that certain account types may not be able to be changed online. For assistance with these, please contact 833-393-0022.
How can I unlock myself if I have forgotten my password?
On the landing page, click forgot password. You will need to know the following:
- User ID
- Last Name
- Email Address
- Phone number
You will receive an email with password reset instructions.
How do I retrieve my User ID if I have forgotten it?
On the Account Login window, click Forgot User ID. You will need to know the following:
- Account Number/Type
- Last Name
- Email Address
- Social Security Number
How do I change my current User ID?
To change your User ID the option can be found under your name drop down menu option. Click your name > Profile > User ID
How do I change my current password?
To change your password the option can be found your name drop down menu option. Click your name > Profile > Password
Can I use my biometrics to log into my mobile app?
Yes, you can use your face ID or fingerprint by enrolling your credentials under “Authorized Device Enrollment” in our mobile app. This can be found under the menu option on the top right of the screen and scrolling down until you find “Settings.”
You will have to provide your:
- Nickname you would like to name the device
- User ID
- Password
How do I enroll in Fast Balances?
Fast Balance can be found under the menu option on the top right of the screen and scrolling down until you find “Settings.” Then click Fast Balances. You will need to provide the nickname of the device you are enrolling and check which accounts you would like to view your balance on without logging into your mobile app.
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